Hire call center talent in days, not weeks.
First candidates in 72 hours.
$1,500 flat for IC roles. 18% for supervisors. 22% for managers and executive hires. No retainers. 60-day replacement guarantee.
Trusted by 240+ contact centers and CX teams
Built for call centers. Not general hiring.
Most recruiters send résumés. We send operators who already understand AHT, queues, ramp time, and shrinkage.
Generalist agencies
DirectLine Talent
Every level of call center talent — IC to VP.
Hire one bilingual rep, scale a 200-seat ramp, or recruit the leader who'll run it. We do all three.
Agents & Reps
High-volume, ramp-ready customer service, sales, and tech support reps — bilingual on demand.
Supervisors & Specialists
Floor supervisors, QA analysts, WFM specialists, trainers — the operators who keep SLAs green.
Managers & Executives
Call center managers, directors of CX, heads of contact center ops, and VP-level leaders.
Four steps. Two and a half weeks.
No retainer, no exclusive contract. You only pay when you hire — and only if they stay.
Intake call
15 minutes with an operator — not an account manager. We map the role, the floor, and your bar.
Vetted shortlist
3–5 candidates, screened on AHT, tenure, and culture. Each comes with a recruiter brief.
You interview
We schedule, prep, debrief, and chase references. Your team only meets the finalists.
Offer & start
We negotiate, paper, and shepherd onboarding. 60-day replacement clock starts on day one.
Two prices. Both posted publicly.
No retainers, no setup fees, no per-submission charges. You pay on placement, not on activity.
Agents, reps, bilingual support, chat, tech support — every IC role on the floor.
Supervisors, QA, WFM, trainers, managers, directors, VPs. Percentage scales with seniority.
If a hire leaves, or is terminated for performance, we replace them at no additional cost.
Every placement comes with a 60-day replacement guarantee, in writing. If a hire leaves, or is terminated for performance, we replace them at no additional cost. No invoice, no fine print.
Operators who stop calling other recruiters.
"Best recruiting experience we've had in this industry. They sent us four candidates in three days and we hired two."
"They actually understand WFM and QA. Every other recruiter we tried sent us project managers with "customer service" on their LinkedIn."
"We needed eight bilingual reps in two weeks. They delivered eleven in nine days and three are now team leads."
Things buyers ask before signing.
Every placement carries a 60-day replacement guarantee in writing. If a hire leaves, or is terminated for performance, we replace them at no additional cost.
No. We work contingent — you only pay when you hire. Run us against in-house and other agencies if you want; you'll see the difference inside a week.
First vetted shortlist within 72 hours of intake. Average time from intake to signed offer is 17 days across all role levels.
BPO, healthcare, financial services, insurance, e-commerce, and SaaS support. Any team running a queue, an inbox, or a chat channel.
Bilingual ES/EN at the same flat rate as English-only IC roles. Offshore (Philippines, Colombia, Mexico) on request — same pricing structure, same guarantee.
Tell us the role. First candidates in 72 hours.
Two-question intake. No demo, no discovery deck, no "let's circle back." A real recruiter calls within the business day.