The Direct Line
to Call Center
Talent.
We place exceptional call center professionals — from agents to directors — on a pure contingency basis. You pay only when you hire. Every placement is backed by a 60-day guarantee.
18 days
Avg. time to shortlist
across all role levels
60-day
Free replacement guarantee
on every placement
100%
Contingency model
no retainer, ever
IC → VP
Full career spectrum
we place every level
"Best recruiting experience we've had in this industry."
— Operations Director, BPO
200+
Placements made
$0
Upfront cost
60 days
Replacement guarantee
IC → VP
Every level placed
How It Works
Simple. Transparent. Risk-free.
Four steps from job brief to first day. No guesswork, no retainers, no surprises.
Tell us about the role
Share the job details, team size, location, and what success looks like. We get to know your culture, not just the job description.
We search our network
We reach into our curated network of call center professionals and source candidates who match — not just on paper, but in practice.
You interview top candidates
We present a shortlist of pre-vetted candidates. You interview only the people who are a genuine fit for your team.
Hire with confidence
Extend the offer. Placement fee is due on the start date. Every hire comes with our 60-day free replacement guarantee.
Roles We Place
Every level. Every function.
From your first hire to your next VP — we cover the full spectrum of call center and customer experience talent.
Individual Contributor
Customer service reps, call center agents, inbound/outbound specialists.
Team Lead & Supervisor
Frontline leaders who keep agents coached, queues managed, and KPIs green.
Manager
Operations managers, call center managers, and workforce managers.
Director & VP
Senior leaders driving strategy, culture, and CX transformation.
Training & QA
Trainers, QA analysts, and instructional designers who raise the floor.
WFM Analyst
Workforce management specialists who optimize scheduling and forecasting.
Fee is a % of first-year base salary, due on the candidate's start date. Full fee schedule →
Why DirectLine
Built by call center people,
for call center companies.
Most recruiters treat call centers like any other operations role. We don't. We come from this industry — we know what separates a manager who survives the first 90 days from one who transforms your team. That context is the difference.
Tell us about your roleContingency only
No upfront retainers. No search fees. You pay only when a candidate accepts an offer and starts — zero financial risk.
Industry specialists
We come from the call center world. We know the difference between a KPI-obsessed manager and a culture builder who also hits the numbers.
60-day guarantee
If a placed candidate leaves or is let go within 60 days of their start date, we replace them at no additional cost.
Pre-vetted candidates
Every candidate is screened for relevant experience, culture fit, and genuine interest before we put them in front of you.
Fee Schedule
Transparent pricing. No surprises.
All fees are contingency — due only when a candidate you hire starts employment. No retainer. No search deposit. No risk.
Fee is based on accepted first-year base salary only. Bonuses, commissions, and benefits are excluded. Payment is due on the candidate's first day of employment.
Client Feedback
What hiring managers say.
"We had been trying to fill our Manager role for three months. DirectLine had two qualified candidates in front of us within two weeks. Our new hire has been with us for over a year."
Sarah M.
VP of Operations, BPO
"The contingency model made it easy to start. No risk, no retainer — just results. They understood the call center world in a way other recruiters never did."
James T.
CEO, Regional Call Center
"DirectLine placed our Director of Training and two supervisors. All three passed the 60-day mark with flying colors. We've made them our go-to recruiting partner."
Maria L.
HR Director, Healthcare BPO
FAQ
Common questions.
How does contingency placement work?
You share the role details with us. We source and screen candidates. If you hire one of our candidates, a placement fee is due on their start date. If you don't hire, you owe nothing.
How is the placement fee calculated?
The fee is a percentage of the hired candidate's first-year base salary. Rates range from 15% for individual contributors to 22% for director-level and above.
What is the 60-day guarantee?
If your new hire leaves voluntarily or is terminated for performance reasons within 60 days of their start date, we will replace them at no additional charge.
How quickly can you fill a role?
Most roles see a shortlist within 10–21 days depending on seniority and location. Director-level searches typically take longer.
Do you work with companies outside the call center industry?
Yes — our core specialty is call centers and customer experience, but we place talent in any customer-facing operations environment, including BPOs, shared service centers, and inside sales teams.
Is there a minimum size company you work with?
No. We work with single-site operations of 20 agents up to enterprise contact centers with thousands of seats. If you need top talent, we can help.
Ready to hire?
Get the right person in the seat.
No risk. No retainer. Just exceptional call center talent — placed with confidence.