Hire call center talent in days, not weeks.
First shortlist targeted within 72 hours.
$1,500 flat for frontline roles under $50,000. 15% to 22% of first-year base for higher-paid and leadership roles, set by role level. No retainers. 60-day replacement guarantee.
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Posted here, in full. Most agencies quote 25% to 30% privately, per role.
Built for call centers. Not general hiring.
Most recruiters send résumés. We send operators who already understand AHT, queues, ramp time, and shrinkage.
Generalist agencies
DirectLine Talent
Every level of call center talent, IC to VP.
Hire one bilingual rep, scale a 200-seat ramp, or recruit the leader who'll run it. We do all three.
Agents & Reps
High-volume, ramp-ready customer service, sales, and tech support reps, bilingual on demand.
Supervisors & Specialists
Floor supervisors, QA analysts, WFM specialists, trainers, the operators who keep SLAs green.
Managers & Executives
Call center managers, directors of CX, heads of contact center ops, and VP-level leaders.
Four steps. Two and a half weeks.
No retainer, no exclusive contract. You only pay when you hire, and only if they stay.
Intake call
15 minutes with an operator, not an account manager. We map the role, the floor, and your bar.
Vetted shortlist
3–5 candidates, screened on AHT, tenure, and culture. Each comes with a recruiter brief.
You interview
We schedule, prep, debrief, and chase references. Your team only meets the finalists.
Offer & start
We negotiate, paper, and shepherd onboarding. 60-day replacement clock starts on day one.
Two prices. Both posted publicly.
No retainers, no setup fees, no per-submission charges. The placement fee is earned when the candidate starts, invoiced on or before the start date, and payable net 15.
Agents, reps, bilingual support, chat, tech support. Individual contributor roles with a first-year base of $50,000 or more are 15% of base.
Individual contributors at $50,000 or more, supervisors, QA, WFM, trainers, managers, directors, VPs. Percentage scales with seniority.
If a hire leaves, or is terminated for performance, we replace them at no additional cost.
Every placement comes with a 60-day replacement guarantee, in writing. If a hire leaves, or is terminated for performance, we replace them at no additional cost. No invoice, no fine print.
Things buyers ask before signing.
Every placement carries a 60-day replacement guarantee in writing. If a hire leaves, or is terminated for performance, we replace them at no additional cost.
No. We work contingent, you only pay when you hire. Run us against in-house and other agencies if you want; you'll see the difference inside a week.
We target the first vetted shortlist within 72 hours of intake, subject to role requirements and candidate availability.
BPO, healthcare, financial services, insurance, e-commerce, and SaaS support. Any team running a queue, an inbox, or a chat channel.
Bilingual ES/EN at the same rate as English-only roles. Offshore (Philippines, Colombia, Mexico) on request, same pricing structure, same guarantee.
Tell us the role. First shortlist targeted within 72 hours.
Two-question intake. No demo, no discovery deck, no "let's circle back." A real recruiter calls within the business day.